Shipping and Returns

Shipping

A few selected products such as weights, kettlebells and dumbbells we only offer UK delivery.

 

UK

For some products with UK delivery only labelled on the product page we are able to utilise our UK warehouses and manufacturers. Expected delivery time between 7-10 days depending on location. Some products may be delayed due to increased demand, these may be stated on the product page or get in contact with us for more information.

Once you place your order, please allow 3-5 business days to process your orders. 

My tracking number says its unavailable?

Sometimes the tracking number can take a few business days to update. Please wait a little while and check back later.

I've only received some items, where are the others?

Don't be concerned! Your items were most likely shipped from different warehouses so they will arrive separately. You can contact us or check your order status page for updates on the remaining items. 

Please be aware we can only give you an estimate for your delivery time, during this pandemic logistics providers are seeing some delays which are out of our hands although shipping is guaranteed. Please contact us if you have any queries.

Returns

1. I CHANGED MY MIND. CAN I CANCEL MY ORDER AND GET MY MONEY BACK PLEASE?
We offer a 30 day guarantee on all purchases once received, you will be required to ship the product back in its original packaging and in its original condition. Once we have received the products back we will process a full refund.
 
2. CAN I RETURN AN ITEM FOR A FULL REFUND?
Yes you can! We also offer FREE exchanges if there are any defects associated with the merchandise that are a result of OUR fault! If a problem is present, please inform us within a WEEK OF RECEIVING.
If the item is defective or damaged during shipping we will ship out a replacement to you for free. If you would like to return an item for any other reason, it must be Unopened and shipped to the return address provided to you.

If you have any questions please contact us at support@weightlocker.com or on our contact page here.